Shipping Information

Free shipping on every US order

All Pily Mart orders ship free within the United States. There's no minimum order.

Where we ship

We currently ship to addresses within the United States.

Processing time

Orders are usually processed and shipped the same or next business day (Monday–Friday, excluding US holidays).

Delivery time

After your order ships, delivery typically takes 3–5 business days, depending on your location and the carrier. Delivery times can occasionally be longer because of carrier delays, weather, holidays, or other events outside our control.

Order tracking

When your order ships, you'll receive an email with your tracking number. Tracking information can take 1–2 business days to update after you receive it. See Track your order for details.

Multiple packages

If you order more than one item, your items may arrive in separate packages. Each package will have its own tracking number.

Shipping address

Please make sure your shipping address is correct before placing your order. If you notice a mistake, email us as soon as possible and we'll do our best to update it before the order ships. We can't change an address after an order has shipped.

Lost or delayed packages

If your tracking hasn't updated for 7 business days, or your package shows as delivered but you can't find it, please email us at info@pilymart.com with your order number and we'll help you resolve it.